Orders
How do I place an order?
Simply browse our store, add your favourite items to your cart, and proceed to checkout. You'll receive a confirmation email as soon as your order is placed.
Can I modify or cancel my order?
We process orders quickly! If you need to make a change, please contact us at info@luvio.be within 1 hour of placing your order and we'll do our best to help.
Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track your orders and save your details for faster checkout next time.
Shipping
How long does delivery take?
Orders within Belgium are delivered in 2–4 business days. International orders typically take 5–14 business days depending on the destination. See our Shipping & Returns page for full details.
Do you offer free shipping?
Yes! We offer free shipping.
Will I receive a tracking number?
Absolutely. Once your order is dispatched, you'll receive an email with your tracking number so you can follow your parcel every step of the way.
Returns & Refunds
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unused and in their original condition. Visit our Shipping & Returns page for full instructions.
How long does a refund take?
Once we receive your return, refunds are processed within 5–7 business days back to your original payment method.
What if my item arrived damaged?
We're so sorry to hear that! Please email us at info@luvio.be with a photo and your order number and we'll resolve it within 24 hours.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes, absolutely. All transactions are encrypted and processed securely. We never store your card details.
Still have a question?
We're happy to help! Reach out to us via our Contact page or email us directly at info@luvio.be and we'll get back to you within 24 hours.