Shipping & Returns

Free Shipping on All Orders

Great news — we offer free shipping on every order, no minimum spend required. Simply shop and we'll take care of the rest.

Orders are processed within 1–2 business days. Once dispatched, you'll receive a tracking number by email.

Returns Policy

We offer a 30-day hassle-free return policy. If you're not completely satisfied, we'll make it right.

How to Return

1. Email us at Support@luvioshop.be with your order number and reason for return
2. We'll send you a return label within 24 hours
3. Pack the item securely and drop it off at your nearest post office
4. Your refund will be processed within 5–7 business days of receiving the item

Return Conditions

• Items must be unused and in their original condition
• Returns must be initiated within 30 days of delivery
• Sale items are non-refundable unless faulty

Damaged or Incorrect Items

If your order arrived damaged or incorrect, contact us at Support@luvioshop.be with a photo and your order number. We'll resolve it within 24 hours.